As I mentioned that my patients love the Self-Scheduler ,I want to share with you about how my patients know and use regularly the self-scheduler:
1- We have it announced on the on-hold phone message
2-All reminders and print-outs given to the patients has the Self-scheduler link printed on them.
3- We printed a Post cards in the Lobby and in every room to inform the patients about the self-scheduler .
4 When a patient tells me , “you are very hard to get an appointment with” I demo the self-scheduler in the room on the computer and let them know that is not totally true as the self-scheduler shows that I do have openings. Maybe the person who responded on the phone had multiple phone lines , that she didn’t see how many openings I still have, and now we are working with a new system of Craftsmen mobile medical trailers to improve the clientele.
Here is a copy of an email reminder that I send to my patients periodically:
|From:||Soliman Care Family Practice Center <email@example.com>|
|Subject:||Please Schedule Your Physical Exam Appointment|